Last updated: 07/01/2026

1. Introduction

NV Systems LLC is committed to providing high-quality digital services to its customers. This Refund Policy outlines the terms and conditions related to refund and cancellation requests for services offered under a Software as a Service (SaaS) subscription model.

2. Nature of Digital Services

As NV Systems LLC provides digital services that are activated immediately upon successful payment and include the creation of a dedicated working environment for each customer, all subscriptions are considered non-refundable once the service has been activated, except in the cases explicitly stated in this policy.

3. Eligible Refund Cases

Refund requests may be considered only in the following cases:

• A critical technical issue caused by the platform that completely prevents the customer from using the service.

• Failure to activate the service within a maximum period of 48 hours from the payment date due to an error attributable to the platform.

• Duplicate or incorrect charges resulting from a technical payment error.

Refund requests must be submitted within a period not exceeding seven days from the payment date.

4. Non-Eligible Refund Cases

Refunds will not be granted in the following cases:

• Change of mind after account activation.

• Failure to use the service after activation.

• The service does not meet the customer’s personal expectations or specific business needs.

• Violation of the Terms of Use or misuse of the system.

• Suspension or termination of the account due to policy violations.

5. Trial Period

If a free trial period is provided, it allows the customer to evaluate the service before making a payment. Once the trial period ends and payment is completed, no refund requests will be accepted.

6. Refund Request Procedure

To submit a refund request, the customer must contact the support team and provide the following information:

• Order or invoice number

• Registered email address

• Reason for the refund request

The request will be reviewed, and a response will be provided within a maximum of five business days.

7. Refund Method

If a refund request is approved, the amount will be returned to the original payment method used by the customer. The refund process may take between five and fourteen business days, depending on the payment provider and the customer’s bank.

8. Subscription Cancellation

The customer may cancel the subscription at any time. The account will remain active until the end of the current billing cycle. No refunds will be issued for any paid or remaining subscription periods.

9. Amendments to the Refund Policy

NV Systems LLC reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately upon being published on the official website of the platform.

10. Contact

For any inquiries regarding this Refund Policy, customers may contact the support team through the official support channels available within the platform.

Customer Acknowledgment

By completing the payment process, the customer acknowledges that they have read, understood, and agreed to this Refund Policy and the applicable Terms of Use.